Reference

Terms and Conditions That Govern Your Account

These terms set out the agreement between you and fairplay when you open an account and use our lobby, wallet, and sportsbook on fairplay.cyou.

Applies to all India accountsCovers UPI, Paytm, PhonePe wallet useUpdated when policies changeAvailable where local law permits

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What These Terms Cover and How They Apply

fairplay Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on fairplay.cyou, you confirm that you have read and accepted these terms in full. They govern every part of your use of the platform — from how your account is created and verified, to how funds move through your wallet via UPI,

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Paytm, or PhonePe, to how winnings are calculated and credited. These terms also define the rules for any promotional offers made available to your account, the circumstances under which we may suspend or close an account, and the process for raising a dispute. Access to our
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platform depends on local law and is available only where local law permits. We update these terms when our policies change; continued use of your account after a change is published means you accept the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT OUR TEAM

Reach Us About Any Terms Query

If any clause in these terms is unclear, or if you believe something has been applied incorrectly to your account, our support team is available around the clock. You can contact us through live chat on fairplay.cyou, by email, or through the in-app help section — whichever works best for you at the time.

Team online

Live Chat

Start a live chat session directly on fairplay.cyou for immediate answers about any clause in these terms. Our team can explain specific sections, flag any account-level issues, and escalate formal disputes on your behalf.

Email Support

Send a detailed query to our support email when you need a written record of our response. We aim to reply within 24 hours and will reference the exact clause number or policy section that applies to your situation.

In-App Help

Access the help section inside the fairplay app to find the current version of these terms, submit a support ticket, or view the status of an open dispute — all without leaving the app on your device.

HOW WE HANDLE THIS

Account Security, Data and Policy Practices

These six areas explain how we manage your account data, secure your wallet, and make these terms actionable for every India account on fairplay.cyou.

Data You Share With Us

When you open an account, we collect your name, contact details, and payment identifiers such as your UPI ID or Paytm number. This data is used only to operate your account, verify transactions, and communicate terms changes to you directly.

Cookie Policy Under These Terms

Our site uses functional and analytics cookies to keep your session active and to understand how pages under these terms are accessed. You can manage cookie preferences from your browser settings at any time without affecting your account access.

Account Security Obligations

You are responsible for keeping your login credentials confidential. These terms require you to notify us immediately if you suspect unauthorised access. We use two-factor verification at login and flag unusual activity on your wallet automatically.

How Long We Retain Your Data

Account data is retained for as long as your account remains active and for a defined period after closure, as required by applicable law. You may request a summary of retained data by contacting our support team through live chat or email.

Who to Contact for Policy Changes

If you want to request a correction to your stored personal data, or if you disagree with how a clause has been applied, send a written request to our support email. We will acknowledge your request within 48 hours and respond fully within seven days.

Requesting Changes to Your Record

India account holders may request deletion or amendment of personal data held under these terms, subject to our legal retention obligations. Submit your request via the in-app help section or by emailing our compliance team with your account ID.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work, what they mean for your account, and how to act on your rights as an account holder on fairplay.cyou.

These terms apply from the moment you complete account registration on fairplay.cyou. Every session, wallet transaction made via UPI or Paytm, and any promotional offer credited to your account is governed by the version of these terms current at the time of that activity.

We display a notice on fairplay.cyou and send an alert to your registered contact detail whenever these terms change. The updated version carries a revision date at the top of the page. Continued use of your account after the notice constitutes acceptance of the revised terms.

Yes. These terms give us the right to suspend or close an account if we detect a breach of our rules, suspected fraud, or activity that conflicts with applicable local law. We will notify you of the suspension and the reason, and outline any steps available to appeal.

Submit a dispute through live chat or by emailing our support team with your account ID, the transaction reference, and the amount in question. We acknowledge all disputes within 24 hours and aim to resolve wallet-related queries — including UPI or PhonePe transactions — within five business days.

We hold the data you provided at registration — name, contact details, and payment identifiers like your UPI ID — plus transaction records needed to operate your account. You can request a full summary of your stored data at any time by contacting our support team.

Access to our platform depends on local law and is available only where local law permits. If the law in your state restricts or prohibits real-money account activity, those restrictions take precedence over any other part of these terms, and you should not use the platform.

Send a written request to our support email or use the in-app help section, including your account ID and the specific change you are requesting. We respond within seven days and process eligible requests subject to any retention period required by applicable law.

Terms and Conditions That Govern Your Account

Reach Us About Any Terms Query

Live Chat

Email Support

In-App Help

Account Security, Data and Policy Practices

Data You Share With Us

Cookie Policy Under These Terms

Account Security Obligations

How Long We Retain Your Data

Who to Contact for Policy Changes

Requesting Changes to Your Record

Common Questions About These Terms

01 When do these terms apply to my account?

02 How will I know if the terms have been updated?

03 Can fairplay suspend my account under these terms?

04 How do I raise a formal dispute about a transaction?

05 What personal data do these terms authorise you to hold?

06 Do these terms differ for users in certain Indian states?

07 How do I request deletion or correction of my account data?

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