Reference

How fairplay Handles Your Account and Policy

At fairplay, our legal framework is built to be clear and accessible — covering how your account data is held, how your rights apply under applicable law, and…

Account TermsData & PrivacyJurisdiction-Dependent AccessUser Rights CharterPolicy Contact Path

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What Our Legal Terms Actually Cover

fairplay Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms of use set out the conditions under which you may hold and operate a fairplay account. They describe what we collect, how we store it, and the circumstances under which we may share or delete it. Access to our platform is governed by the

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laws of the jurisdiction in which you reside — where local law does not permit participation, these terms cannot create an entitlement to access. If you fund your account using UPI, Paytm or PhonePe, the same data-handling rules apply to your transaction records as to any
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other account activity. Retention periods for financial records are set by applicable statutory requirements, not by our preference. You have the right to request a copy of your data, to ask for corrections, and to query how long specific records are kept. These rights are described
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in full in the sections that follow, and our support team can walk you through the request process.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR LEGAL TEAM

How to Contact Us About Policy Matters

If you have a question about your rights, want to submit a data request, or need clarification on any clause in our terms, our policy support team is available through the channels below. We aim to respond to all legal and privacy queries within two business days and keep every correspondence on record.

Team online

Email Support

Send your legal or privacy query to our dedicated policy address. We log every request with a reference number and aim to reply within two business days with a substantive response.

Live Chat

Start a live chat session from inside your account dashboard and select the Legal or Privacy topic. An agent will confirm receipt and escalate to the policy team if the matter requires detailed review.

Written Request

For formal data access or deletion requests, submit a written request via your registered account email. We verify your identity before processing and confirm completion once the action is done.

HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

Our approach to data security and policy compliance is grounded in verifiable practices — encryption at rest, controlled access logs, and a clear process for any account holder who wants to review…

Data Encryption

All account data, including payment records for UPI, Paytm and PhonePe transactions, is encrypted at rest using AES-256 and in transit over TLS. No plaintext financial data is held in our application layer after a session closes.

Access Controls

Internal access to your account records is restricted by role. Only staff with a verified operational need can view personal data, and every access event is written to an immutable audit log that our compliance team reviews monthly.

Cookie Policy

We use session cookies for account authentication and analytics cookies to understand which pages you visit. You can review and adjust your cookie preferences from the account settings page at any time without affecting your ability to log in.

Data Retention

Account records are held for the period required by applicable law in your jurisdiction. After that period lapses, records are deleted from active storage. You may request early deletion of non-statutory records by contacting the policy team in writing.

Your Right to Request Changes

You can ask us to correct inaccurate personal data, export a copy of your account file, or query how a specific record is categorised. Requests submitted via your registered email are processed within five working days and acknowledged by return.

Policy Contact Officer

We have a designated policy contact who handles escalated data and legal queries. If your initial support interaction does not resolve your concern, ask for an escalation reference and your case moves directly to that officer's queue within 24 hours.

Common Questions About Our Legal Terms

If you are reading our terms for the first time or returning to check a specific clause, the answers below cover the questions we hear most often about rights, data and account policy at fairplay.

Your account is subject to the laws of the jurisdiction in which you reside. Where local law in India permits access to our platform, Indian legal frameworks apply to the data we hold about you and the rights you can exercise against us.

Send a data access request from your registered email address to our policy contact address. We verify your identity, compile your account file, and deliver it in a readable format within five working days of confirming who you are.

You can request deletion of non-statutory data at any time. Records that we are required by law to retain — such as transaction logs for UPI or Paytm payments — must be kept for the legally mandated period before deletion can be processed.

Payment records, including those linked to PhonePe, UPI and Paytm transactions, are held for the period required under applicable financial regulations. Once that retention window closes, the records are deleted from active and backup storage.

We set authentication cookies (necessary for login) and analytics cookies (non-essential). You can switch off non-essential cookies in account settings. Turning off analytics cookies does not prevent you from accessing any part of the platform.

Start with our live chat or email support, referencing 'data concern' in your subject line. If the response does not satisfy you, ask for escalation to our policy contact officer, who will review your case independently and respond within 48 hours.

Our terms apply based on the jurisdiction where access is permitted under local law. If you travel outside India, access eligibility is determined by the laws of the country you are in at the time, not by your registered account region.

How fairplay Handles Your Account and Policy

How to Contact Us About Policy Matters

Email Support

Live Chat

Written Request

Data Handling, Security and Your Account Rights

Data Encryption

Access Controls

Cookie Policy

Data Retention

Your Right to Request Changes

Policy Contact Officer

Common Questions About Our Legal Terms

01 Does Indian law govern my fairplay account?

02 How do I request a copy of my personal data?

03 Can I ask fairplay to delete my account data?

04 How long does fairplay keep my payment records?

05 What cookies does fairplay set and can I turn them off?

06 Who can I contact if I disagree with how my data has been handled?

07 Do these terms apply if I access the platform from outside India?

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