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How fairplay Handles Your Personal Data

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via UPI, Paytm or PhonePe, or browse our lobby —…

Data encrypted at rest and in transitNo data sold to third partiesUPI and Paytm details handled separatelyRight to access and correct your dataPolicy updated and dated clearly
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fairplay How fairplay Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have a question about how your data is stored, want to correct an error in your account details, or wish to request a copy of the information we hold about you, our privacy support team is available around the clock. Reach us through any of the channels below and we will respond within 72 hours of receiving your request, as required by applicable data-handling standards.

Team online

Email Privacy Support

Send your data request or privacy concern to our dedicated address. We acknowledge every email within 24 hours and resolve data queries within 72 hours of receipt, keeping you informed at each step.

Live Chat

Start a live chat session directly from your account dashboard. Our agents can verify your identity in real time and begin processing a data-access or correction request on the spot.

Written Request

For formal data-deletion or data-portability requests, submit a written form through the Help section of your account. We log the submission date and confirm receipt by email within one business day.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply multiple layers of technical and organisational measures to protect every account.

Data Collection Scope

We collect your name, email, phone number, UPI ID or Paytm identifier, and device fingerprint when you register. We do not collect more than is necessary for account operation, fraud prevention, and regulatory compliance.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are navigated. You can disable non-essential cookies through your browser settings at any time without losing account access.

Payment Data Security

UPI, Paytm and PhonePe transaction identifiers pass through a tokenisation layer before touching our databases. Raw payment credentials are never stored — only the token your payment provider issues to us.

Data Retention Schedule

Account activity logs are kept for the period required by applicable financial and gaming regulations in your jurisdiction. Once that period expires, records are securely deleted from our servers on a rolling monthly cycle.

Your Access Rights

You have the right to request a copy of all personal data we hold, to correct inaccuracies, and — where local law permits — to request erasure. Requests are fulfilled within 72 hours through our privacy support channel.

Third-Party Sharing

We share data only with payment processors (UPI network, Paytm, PhonePe), fraud-detection partners, and regulators when legally required. We never sell or licence your personal data to advertisers or data brokers.

Common Questions About Your Data and Rights

These questions cover the details India account holders ask us most often about data privacy — what we store, how long we keep it, and how to exercise your rights. If your question is not here, reach our privacy team via live chat or email.

We collect your full name, email address, mobile number, date of birth, and the UPI ID or Paytm-linked number you use for deposits. Device information such as IP address and browser type is also logged for fraud-prevention purposes.

Your UPI ID and PhonePe wallet token are tokenised at the point of entry. The raw identifiers never sit in our databases in readable form — only the encrypted tokens that the respective payment network issues to us are retained.

Yes. Submit a data-access request through the Help section of your account or by emailing our privacy team. We fulfil requests within 72 hours and deliver the data in a readable format, as required by the applicable law of your jurisdiction.

Retention periods follow the legal requirements of the jurisdiction governing your account. Transaction records are generally kept for the statutory minimum period and then deleted on a rolling monthly cycle once that window closes.

We share data only with payment processors such as UPI networks, Paytm and PhonePe, and with fraud-detection and regulatory partners where legally required. We do not sell, rent or licence your personal data to advertisers or marketing companies.

Log in, go to Help, and submit a correction or deletion request form. Alternatively, email the privacy team directly. We confirm receipt within one business day and complete the action within 72 hours, subject to any legal retention obligations.

We use essential session cookies to keep you logged in and optional analytics cookies to understand page usage patterns. You can disable optional cookies through your browser settings at any time; this will not affect your ability to access your account.

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